Our inquiry process is outlined below:
The Intake Coordinator is the initial point of contact for all inquiries received by the practice. Michele, our intake coordinator, is highly knowledgeable and specifically trained in mental health administrative work. She is also in the last phase of obtaining her master’s degree in Marriage & Family Therapy.
During this initial contact, the Intake Coordinator gathers basic information, including presenting issues and concerns, current or previous diagnoses, and any other pertinent history. With this background information our Intake Coordinator can match the needs of the client with the skill set of the therapist. We have been serving the mental health needs of children and families as a business for twelve years in our community and we know and recognize the extreme importance of an effective and helpful therapeutic relationship.
Sometimes, at this stage of the process, our Intake Coordinator will also connect the inquiry with a therapist to continue the phone consultation process. This interaction provides an opportunity for the therapist to gather additional information and for the inquiry to ask any questions they may have.
Our Intake Coordinator also assists in the following: a follow up Welcome email, sending the intake paperwork from our EHR as well as gathering insurance benefits for our biller to verify.
Michele is available Monday – Friday from 10am – 6pm.