Inquiry process:
The Intake Coordinator is the initial point of contact for all inquiries received by the practice. Michele, our intake coordinator, is highly knowledgeable and specifically trained in mental health administrative work. She is also in the last phase of obtaining her master’s degree in Marriage & Family Therapy.
During this initial contact, the Intake Coordinator gathers basic information, including presenting issues and concerns, current or previous diagnoses, and any other pertinent history. With this background information our Intake Coordinator can match the needs of the client with the skill set of the therapist. We have been serving the mental health needs of children and families as a business for twelve years in our community and we know and recognize the extreme importance of an effective and helpful therapeutic relationship.
Sometimes, at this stage of the process, our Intake Coordinator will also connect the inquiry with a therapist to continue the phone consultation process. This interaction provides an opportunity for the therapist to gather additional information and for the inquiry to ask any questions they may have.
Intake process:
Our Intake Coordinator also assists in the set up of a new client in our systems. A new client will receive the following:
*Welcome email – with the details of your appointment
*Link from our client portal system. Theranest is HIPAA compliant and data encrypted.
The following sections will be completed in Theranest:
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Demographic, contact, & insurance information
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Notice of Privacy Practices
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Informed Consent for Psychotherapy
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Informed Consent for Telemental Health
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Informed Consent for Covid
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Office Safety Precautions in effect during the pandemic and for other contagious illnesses
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Fee for Services agreement
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Non-recording agreement
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Release of Information
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Acknowledgement of spouse/partner/family member attending individual session
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Intake Questionnaire
If you will be seeing an Out of Network Provider your therapist will also send you:
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The No Surprises Act Standard Notice and Consent Documents
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Your Rights and Protections Against Surprise Medical Bills
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A Good Faith Estimate with your providers OON CPT codes & cost
Below is our Notice for Privacy Practices & Your Rights and Protections Against Surprise Medical Bills